Contact us
We have exactly one address we know receives mail, so this page is short. The short part is not a brush-off: saying what to write and what to include gets further than listing five inboxes.
Write to
Every category currently lands in the same mailbox. That is the state of things, not a placeholder — better one address that works than a row of them that do not exist yet.
Categories
Giving us the whole context in the first email beats three rounds of clarification. The “bring” line under each category is not a formality — it is what we actually need to act.
What we hold about you, deleting an account and its data, or getting a copy of it. What deletion actually removes and what it leaves behind is set out item by item in the privacy policy.
The email address on the account, and specifically what you want removed or exported.
Questions about the terms, paperwork your organisation needs, or the company details for an invoice. We have no data processing agreement available to sign and hold no security certification — the privacy policy says so, and we are not going to say otherwise here.
The section number you want confirmed, or the specific question your legal team has asked.
Changing a payment method, retrieving an invoice and cancelling are all things you can do yourself in Stripe's billing portal without writing to anyone. Come to us for what Stripe cannot settle — a charge that does not line up with the usage records, say.
The team name, plus the date and amount of the charge in question.
A stage that will not move, a master that will not render, a share link that will not open. We look at the stage records and the usage records for that run — every external call leaves an entry, including the ones that failed.
The project title or the share link, and roughly when it ran.
Three things up front
You will not find “within one business day” here, because there is no SLA and nobody on a rota — the availability section of the terms is making the same point. Putting the full context in the first email will move things along faster than a follow-up would.
Each generated shot in the workbench has a thumbs up and a thumbs down, and a thumbs down offers four preset reasons. That control feeds model scoring — it is the satisfaction signal, weighted 20%, and it decides which vendor gets a shot like that one next time. It is not a ticket, and nobody reads it and writes back. For that, use email.
A form needs a backend to receive it, somewhere to store it, and a person answerable for replying. We have none of the three. A form that nobody reads is worse than a bare address, because it looks like a commitment.
The contracting party
OCTOPUS CORE PTY LTD
The registered office is not printed on this page; the address for service of legal notices can be looked up from the ACN or the ABN on the ASIC public register.
Commercial scope, data handling, disclosure rules — a question attached to one real run gets a far more specific answer than the same question asked in the abstract. Drafts are unlimited and cost no credits.
